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Buyer’s Paid RTX 5090 Order Canceled After Vendor Raised Price on NVIDIA Marketplace

The incident exposes gaps in vendor–marketplace communication that let sellers cancel paid orders before shipment and leave buyers without the displayed price guarantee.

Overview

  • A buyer who paid for an ASUS ROG Astral RTX 5090 on NVIDIA’s official marketplace had the order canceled and was refunded after ASUS relisted the card at a higher price.
  • NVIDIA told the buyer that ASUS provided a late price update and that NVIDIA asked ASUS to honor the original sale, but ASUS declined to fulfill the order at the earlier rate.
  • The relisted ASUS price is roughly $500 higher than the buyer’s paid total after tax, moving the vendor listing from about $4,429 to about $4,982 before tax.
  • Retail rules in the U.S. and U.K. allow merchants to cancel orders before shipment, which means paid listings can be revoked when vendors update prices or correct mistakes.
  • Coverage frames this as part of wider GPU market volatility, with high demand and rising memory costs driving sustained markups and repeated vendor price changes that hurt buyers.