Overview
- Patty, built on an OpenAI base model with Burger King’s in-house architecture, listens for phrases like “welcome to Burger King,” “please,” and “thank you” to generate friendliness metrics managers can query.
- Burger King describes the system as a coaching tool and says it is still iterating on detecting conversational tone in customer interactions.
- As the voice layer of the BK Assistant platform, Patty ties into drive‑thru audio, kitchen equipment, inventory, and POS data to surface alerts and guidance for staff.
- When items run out or equipment goes down, BK Assistant can update menus across kiosks, drive‑thru boards, and apps within about 15 minutes.
- AI drive‑thru ordering is being tested in fewer than 100 locations, and coverage highlights privacy and labor concerns even as the company emphasizes efficiency and training benefits.