Overview
- Patty is being tested in roughly 500 U.S. locations as part of the BK Assistant platform, with a full U.S. rollout targeted by the end of 2026.
- The headset-based voice bot, built on an OpenAI model, detects hospitality keywords such as “welcome,” “please,” and “thank you,” with tone analysis still in development.
- Integrated with cloud point-of-sale, inventory and equipment data, the system answers workflow questions, flags outages or low stock, and removes unavailable items from menus within about 15 minutes.
- AI drive-thru ordering is limited to trials in fewer than 100 restaurants as the company takes a cautious approach to full automation.
- Public and social-media reactions have raised worker-privacy and surveillance concerns that the company says it is addressing as it iterates on the system.