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Bundestag Mandates 14-Day Online Cancellation Button, Tightens UI Rules

The reform targets dark patterns that impede consumers from withdrawing online purchases.

Overview

  • The Bundestag approved the consumer-protection law by 308 votes to 242 as implementation of an EU directive.
  • Websites and apps must offer a clearly visible cancellation button that remains available throughout the statutory 14-day revocation period.
  • New user-interface requirements apply to digital contracting, including financial services, to prevent manipulative dark patterns.
  • For financial services, withdrawal rights are now capped at 12 months and 14 days, with a 24 months and 30 days limit for life insurance, to provide legal certainty.
  • Patients gain a right to a free, immediate first copy of their full treatment records, according to the consumer federation.