Overview
- Drivers book through BOTI on WhatsApp at 11-5050-0147 and receive a unique email link to join the virtual hearing.
- Sessions run Monday to Friday from 8:00 to 20:00, last up to 20 minutes, require a valid ID, and are recorded for the electronic case file.
- Only people with pending fines can access the service, with an on-screen warning about forfeiting the voluntary-payment discount before turnos appear.
- Users start by messaging “multa” or “infracciones” and selecting “Revisar multas,” “Cómo pagar,” and “Turno virtual” after confirming DNI or license plate.
- City officials frame the rollout as part of a Justice Ministry and Digital Innovation drive to modernize infractions processing with videoconferences as the primary channel.