Overview
- The service went live on January 1, 2026 across all telecom circles, with Wi‑Fi calls billed like regular voice usage.
- Calls use the phone’s default dialer and the customer’s existing BSNL number, with seamless handover between Wi‑Fi and mobile networks.
- BSNL targets indoor shadow zones and remote regions by enabling calls over any stable Wi‑Fi, including BSNL Bharat Fiber and other broadband.
- Most modern smartphones are compatible; users enable the Wi‑Fi Calling setting and can seek support via service centers or helpline 1800‑1503.
- BSNL frames VoWiFi as part of its network modernisation as it scales 4G deployments (about 97,000 sites commissioned) and prepares for 5G.