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Brief Navitaire Outage Disrupts Airline Check-Ins Across India

Navitaire cited network instability from planned maintenance, with airlines reverting to manual processing before operations normalised.

Overview

  • The disruption occurred in two short windows, roughly 6:45–7:28 am IST and again around 8:10–8:25 am, with full service restored within about 30–50 minutes.
  • IndiGo, Akasa Air, SpiceJet and Air India Express were affected at major hubs including Delhi, Mumbai and Bengaluru, forcing manual check-ins that led to long queues and some missed flights.
  • The outage was not confined to India, first affecting Asia-Pacific carriers and later touching some European operations before stabilising.
  • Airport officials reported minor departure delays and no immediate cancellations linked to the failure, while Air India was largely unaffected because it uses a different system.
  • Congestion at Delhi intensified due to VIP movements and a NOTAM tied to the AI Summit, adding pressure during the morning peak.