Overview
- Denise Welch said on Monday that a Brent refuse crew left her son's rubbish uncollected for three weeks and that a worker called him a vulgar slur.
- Brent Council apologized on X and asked her to send the address so it could look into the complaint as a priority.
- Welch deleted the original post hours later and shared an update thanking the council for responding.
- A council spokesperson said the allegation is under investigation with contractor Veolia and no findings have been shared yet.
- Reports note common causes of missed pickups, including contaminated recycling, bins put out on the wrong day, or containers left out of reach, which the council says it will check against this case.