Overview
- A small-claims court in Rio de Janeiro ordered Microsoft to restore a hacked Microsoft/Xbox account and to pay roughly R$2,000 in moral damages, with a 15-day window for compliance and daily fines for delay.
- The plaintiff says the account was flagged as having unauthorized access despite two-factor authentication and that Microsoft support told him the only option was a permanent suspension and repurchase of his games.
- Court filings reported by the plaintiff show Microsoft mounted a lengthy defense but lost the first-instance ruling that covers only this single case in Brazil.
- Brazil’s consumer process let the user sue without court fees or private counsel by using a public defender, a factor that made this legal challenge low-cost and fast to bring.
- The decision underlines flaws in account-recovery practices and raises questions about whether digital game libraries should be treated as consumer property, though it does not create binding precedent outside Brazil.