Brazil Aviation Regulator Launches Mandatory App for Airline Passenger Complaints

Overview

• Anac, Brazil’s civil aviation agency, launched the Anac Passageiro app on Tuesday as a required channel for all airlines that run regular passenger flights.
• After a passenger files a case, Anac forwards it to the carrier, which must issue a final response within 10 calendar days.
• Passengers can track their case in the app and have 30 days to rate whether the company’s reply solved the problem.
• Anac says the tool complements airline customer-service channels, so travelers should first seek help directly from the carrier.
• The agency will pool and monitor complaints to flag repeat failures across the sector and guide collective enforcement.