Overview
- Booking.com said Monday it detected suspicious activity that let unauthorized parties view names, contact details, booking information and messages tied to some reservations.
- The company said it contained the incident, issued new PINs for affected bookings, and reported that payment information was not accessed from its systems.
- Booking.com has not disclosed how many users were affected, and it has not explained how access occurred or whether partner systems played a role.
- Customers have reported WhatsApp, email and phone scams that cite real trip details, and the company urged users to avoid sharing card data or making off-platform transfers.
- Security reporters noted repeat targeting of travel platforms and recalled a 2021 Dutch fine against Booking.com, signaling potential regulatory scrutiny as the investigation continues.