Overview
- Succar posted video from the Best Western in Los Angeles showing a receptionist refusing his 71-year-old father access to the lobby bathroom before check-in and canceling the paid reservation while threatening to call police.
- The employee defended the decision, citing hotel protocol and alleging the father shouted and was rude, which he says prompted the cancellation.
- Best Western later contacted Succar, offered to cover his replacement stay, and said it would address the matter with the property’s owner and manager as part of an internal review.
- Succar relocated to a Courtyard Marriott and said his priority is corrective action at the hotel over financial compensation.
- Online backlash followed, and Succar alleged the hotel’s guest surveys were later altered, a claim reported as unverified in current coverage.