Overview
- A buyer who ordered a Lenovo Legion 5 listed with 64GB DDR5 on Best Buy’s site says the laptop went in for warranty repair and came back with one 32GB module missing.
- Best Buy repair paperwork reportedly cites Lenovo’s 32GB maximum for this model and notes the unit passed testing after one stick was removed, while accounts differ on whether the removed module was returned to the customer.
- Reporting shows the 64GB configuration was likely a third‑party upgrade from a seller called PC Heaven, which complicates who is responsible for non‑factory parts during warranty service.
- Two plausible, unconfirmed explanations appear in the records: technicians removed a stick as a diagnostic fix for blue‑screen crashes or the module was handled to avoid an expensive replacement, and neither has been verified publicly.
- No public statements have come from Best Buy, Lenovo or PC Heaven, and the dispute underlines broader issues with chain‑of‑custody, retailer repair notes, and rising DDR5 part costs that can shape warranty outcomes.