Overview
- Berlin’s citizen offices met the 14-day access goal in March, with every person who wanted an appointment within two weeks getting one, according to official data.
- The Senate says it knows the demand and fulfillment rates from customer surveys that track who seeks a slot within 14 days and who receives one.
- Officials cite staffing moves that added about 100 posts, opened four new locations, and created a floating “Springerpool” to cover short-term vacancies.
- More than 460 services are now available online, and some tasks no longer need a booking, including registering or updating a home address.
- Performance rose from 48.5% in March 2023 to 58.2% in March 2024 and 74.0% in March 2025 before reaching 100%, and Mayor Kai Wegner says the Senate kept its word.