Overview
- Airports Council International conferred the 2025 ASQ Award for Best Airport at Arrivals to Kempegowda International Airport, marking a sustained run at the top.
- Bangalore International Airport Limited said the result reflects an arrivals operation built for predictability, speed and comfort.
- COO Girish Nair highlighted coordinated touchpoints from aircraft to kerb to ensure a seamless experience for incoming passengers.
- The ASQ benchmark scores airports on passenger satisfaction across service, comfort, convenience and cleanliness using real‑time feedback.
- Times Now reported passenger feedback pointing to quicker immigration and baggage reclaim, clearer wayfinding, stronger digital services and an uptick in overall ratings to 5.00.