Overview
- Arjun Sethi recorded himself walking several hundred metres inside a gated residential area after guards barred his two-wheeler from entering.
- He says the customer declined to meet him partway and insisted on doorstep handover despite the distance from the gate.
- In the clip and caption, Sethi argues app policies prioritize customer instructions and leave delivery workers little room to refuse.
- Comments online range from calling doorstep drop-offs a paid obligation to urging basic courtesies, with some noting he was not even offered water.
- As coverage spread in Indian Express, Hindustan Times, and News18, there was no reported response from Zomato or the residential management.