Overview
- Namma 112 rolled out the AI upgrade on Wednesday, with officials calling it the first multilingual emergency response system of its kind in India.
- Calls still start with a human operator, and if the languages do not match, the system hands off to AI that detects the language, asks for location and the nature of the emergency, and creates a real-time Call for Service while staff monitor accuracy.
- The live platform supports more than 10 languages, adding Malayalam, Marathi, Gujarati, Odia, Kashmiri, Manipuri, and Bengali, plus French, Arabic, Spanish, and Nepali.
- The control room fields 9,000 to 10,000 calls a day with about 2,000 requiring action, and police say the AI reduces delays and errors for migrants, students, and visitors who may not speak the five languages operators previously covered.
- Built with Monday Ventures and Aeos, the system will add languages in phases, and police are exploring Japanese, with leaders saying the model could be adopted by other states.