Overview
- Bureau records show Buc‑ee’s failed to answer 88 complaints, which the BBB cites as a pattern of nonresponse dating to 2019.
- As of March 11, at least 33 of 38 Buc‑ee’s locations listed by the BBB carried F grades across Texas, Alabama, Georgia, Kentucky and Tennessee.
- Unanswered complaints span March 2023 through February 2026 and allege car‑wash problems, defective merchandise, erroneous charges, and disputes over returns or refunds.
- The company removed store phone numbers and directs customers to its website, and BBB listings say Buc‑ee’s does not respond to complaints forwarded through the bureau.
- Buc‑ee’s operates about 54 locations with further expansion planned, while reputation experts note BBB grades can improve if a company engages the complaint process.