Overview
- Two longtime devotees, Wayne Denton and Janet Martin, said they paid £2,480 for gold VIP packages that included an after‑show meet‑and‑greet but were stopped from joining the session because staff objected to Denton’s orange replica wig and Copacabana jacket.
- A recording quoted by reporters captures staff ordering Denton to remove the wig and jacket and saying the outfit was 'insulting to Mr Manilow,' after which the pair were refused entry to the meet‑and‑greet.
- The fans tried compromises, including removing the jacket and offering a baseball cap, but staff maintained the ban and said they would issue a refund for the meet‑and‑greet portion while excluding the cost of the concert seats.
- Denton and Martin say they are veteran fans who have seen Manilow more than 20 times and that the jacket and wig were meant as a tribute, while their booking confirmation did not list a dress code according to their account.
- Journalists contacted Barry Manilow’s representatives but the articles record no on‑the‑record response, leaving the staff’s instructions and any formal policy on impersonation or dress unconfirmed publicly.