Overview
- The club reported its access application slowed or crashed as supporters arrived, producing long queues at stadium gates and at the Office for Attention to Barcelonistas.
- Vice president Elena Fort apologized and described the incident as a technology issue linked to implementing the new access system at the renovated venue.
- The Office for Attention to Barcelonistas stopped printing physical tickets during the match and allowed entry upon presentation of a membership card or paper proof of membership.
- Most affected socios gained entry later in the game, although the club estimated about 300 supporters did not get into the stadium.
- The club said the member services office will reach out to those individuals one by one to establish what occurred and address their cases.