Bank Representative Hangs Up on Pope Leão XIV During U.S. Bank Call

Overview

• The pope, identifying himself as Robert Prevost, phoned his U.S. bank to change his phone number and address.
• He passed the security questions, yet the representative said the updates required an in‑person visit to a branch.
• He asked if saying he was the pope would make a difference, and the employee ended the call.
• Another priest reached the bank’s president, and the bank then processed the request.
• Rev. Tom McCarthy shared the story publicly and confirmed it to the New York Times, news outlets repeated the account, and the Vatican did not comment.