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Banamex App Outage Enters Second Day During Payroll Week

The disruption hit during Mexico's payroll and year-end bonus week, increasing pressure on the bank to stabilize its mobile systems.

Las quejas registradas alcanzaron una cantidad del 72%, vinculadas principalmente al inicio de la sesión.
Reportan caída de app Banamex en plena quincena
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Overview

  • Users reported continued problems accessing the Banamex mobile app on December 16, with DownDetector showing 60% of reports tied to access issues, 31% to in‑app navigation, and 9% to login.
  • Banamex acknowledged a general system intermitencia and told customers its teams are working to restore service, responding to complaints through its official social accounts.
  • Crowdsourced outage maps pointed to concentrations of reports in Mexico City, Jalisco, Nuevo León, and Yucatán, though users indicated the disruption was national in scope.
  • Screenshots shared on social media showed technical messages including a validateLogin CircuitBreaker HALF_OPEN alert and notices of server communication problems, indicating authentication and connectivity failures.
  • The outage coincided with quincena and the aguinaldo week, prompting a surge of complaints and public tags to Profeco, and followed earlier December disruptions including a reported issue on December 6.