Overview
- AWS introduced Amazon Quick as a desktop assistant for work that runs in the background and connects to local files and apps like Google Workspace, Microsoft 365, Slack, and Zoom.
- AWS also recast Amazon Connect into four AI agent products: Customer for service teams, Decisions for supply chains, Talent for hiring, and Health for clinical workflows.
- Quick can scan calendars, surface notes before meetings, draft email replies from prior chats, and build presentations and data dashboards from simple voice or text prompts, which targets time‑consuming office tasks.
- AWS says these tools can be deployed in weeks and give organizations visibility into how AI makes recommendations so teams keep control over decisions.
- The company says the technology draws on systems it uses in its own retail and hiring operations, and it enters a crowded field that includes Microsoft, Google, and Salesforce.