Overview
- Amazon Connect Health is a purpose-built agentic AI that automates patient verification, scheduling, medical history reviews, clinical documentation, and medical coding.
- Early deployments report measurable gains, with UC San Diego Health saving about one minute per call, redirecting 630 hours weekly from verification, and cutting call abandonment by roughly 30% and up to 60% in some departments.
- Ambient documentation transcribes clinician–patient conversations with consent and drafts notes in real time, then generates after-visit summaries and billing-ready codes within minutes.
- The platform integrates natively with Epic and connects to AWS HealthLake for standardized, FHIR-first data persistence, with additional EHR connections supported via integration partners.
- The preview is available now, with partial pricing disclosed: documentation at $99 per user per month and patient verification at $0.15 per conversation, with other feature pricing not yet announced.