Overview
- Announced March 5, the platform extends Amazon Connect into healthcare to handle tasks across calls, clinic visits and post-visit workflows using agentic AI with human handoffs.
- Core functions include patient verification, appointment scheduling, pre-visit patient summaries, ambient clinical documentation and billing-ready medical coding.
- Availability is staged: patient verification and ambient documentation are in use today, scheduling and patient insights are in preview, and medical coding is planned to roll out later.
- The system integrates with EHRs including a native Epic connection and links to AWS HealthLake, and it offers evidence mapping that ties each AI output to its source for clinician review.
- Early adopters report gains such as UC San Diego Health saving about one minute per call and cutting call abandonment by roughly 30% (up to 60% in some areas), while One Medical has used ambient documentation across more than one million visits; reported pricing starts at $99 per user per month for documentation and $0.15 per conversation for verification, with other features not yet priced.