Overview
- AT&T began rolling out the redesigned app on March 18 across the App Store, Google Play, and its website.
- The single interface now consolidates billing, account management, shopping, and support for customers who use both wireless and home internet.
- A generative AI assistant is embedded for faster help with questions and purchases, with outlets noting its effectiveness will be proven in everyday use.
- New controls let users group devices by person or purpose, pause or restore service, and set customizable Downtime schedules for family routines.
- The update adds a unified message center for notifications plus usage insights on calls, texts, and data, and it enables in-app shopping and service trials for new customers.