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Assam Opens India’s First AI-Powered ‘Phygital’ Bank Branch in Guwahati

The launch signals Assam’s push to keep regional banking rooted in the state.

Overview

  • The GS Road branch, inaugurated Saturday by Chief Minister Himanta Biswa Sarma, blends a staffed outlet with AI kiosks, paperless cash handling, and digital onboarding.
  • Officials said AI will flag and fix user errors so deposits, loans, and card services can run without face-to-face help.
  • Customers can tap instant credit through the UPI payment system, which the chief minister said will help small traders and women entrepreneurs get working funds fast.
  • The opening follows Slice Small Finance Bank’s takeover of North East Small Finance Bank, with state leaders saying the headquarters will stay in Assam.
  • Sarma cited more than 100 branches and over 1,000 Assam youth on the rolls as the state courts tech-led investment, including talks on Global Capability Centres.