Overview
- Hypergryph and publisher Gryphline say the problem hit a limited set of PayPal purchases via the official launcher and the top-up site, causing inconsistencies between orders and item delivery.
- The team received first reports at 09:58 (UTC+8) on January 22 and disabled PayPal at 11:05 (UTC+8) to contain the issue.
- A full review of PayPal transactions concluded around 18:20 (UTC+8), and refunds began at about 18:30 (UTC+8) for orders created between 09:36:51 and 11:05:36 (UTC+8).
- Players posted screenshots showing multiple unauthorized charges in different currencies, with some reporting large totals, and were advised to contact support at endfield_cs@gryphline.com with server region and UID if refunds are missing.
- The company states it does not store payment information, is coordinating with partners to determine the root cause, and will keep PayPal disabled until it is confident the issue is resolved.