Overview
- The Ventanilla Federal Única created by Disposición 890/2025 takes effect on 19 August 2025 and replaces the 2021 framework for consumer-complaint intake.
- Operating under the Dirección Nacional de Defensa del Consumidor y Arbitraje del Consumo, the portal analyzes submissions and routes them electronically to the competent local authority.
- Cases must be digitally traceable from intake to closure, with required data collection to produce statistics on recurring issues and potential abuses.
- The system flags complaints from vulnerable consumers and tourists, gives adhering local authorities full access to submitted information, and includes federal training and technical support to broaden participation.
- A companion reform, Disposición 893/2025, updates the Defensor del Cliente so accepted decisions are binding on providers, validates digital procedures, and preserves administrative or judicial recourse if no agreement is reached.