Overview
- Esteban Bullrich, who posted Monday on X, said Binance’s Face ID stopped recognizing him five months ago after ALS changed his facial features, blocking access to his funds.
- Following the viral post, Binance Argentina and CEO Richard Teng said they contacted him directly and escalated the case as an accessibility failure.
- Argentina’s Consumer Protection office ordered Binance to respond within 72 hours with planned fixes and steps for vulnerable users, warning that sanctions could follow.
- Media reports do not confirm that Bullrich has regained access to his account despite the company’s outreach.
- Binance, which reports about 280 million users, says facial checks are mandatory and cannot be disabled, a rule that can lock out people whose appearance changes due to illness or injury.