Overview
- Anthropic analyzed 80,508 Claude-user interviews across 159 countries in 70 languages, describing it as the largest multilingual qualitative study of AI users.
- Professional excellence ranked as the top aspiration (18.8%) and users most often credited AI with boosting productivity (32%), while creative expression was least cited (5.6%).
- Users’ leading concerns were unreliability (26.7%) and job and economic impacts (about 22%), followed by worries about autonomy and control (21.9%), illustrated by anonymized accounts of job struggles.
- Respondents in Sub-Saharan Africa, Latin America and parts of Asia reported 10–12% lower negative sentiment than users in Western Europe and North America and expressed stronger ambitions for entrepreneurship.
- Anthropic invited existing users to participate and used its Interviewer tool and Claude to filter 112,846 responses to 80,508 and to classify them, noting the sample skews to active users and that independent workers reported over triple the economic gains of salaried employees.