Overview
- Anthropic suspended fintech firm Belo’s organization-wide access to its Claude AI after automated systems flagged alleged Usage Policy signals.
- More than 60 employee accounts lost access to key workflows, integrations, and past conversation histories used to do their jobs.
- Belo CTO Pato Molina said the only appeal option was a Google Form and that Anthropic did not specify which rule the company supposedly broke.
- Access was restored roughly 15 hours later, and Molina said the suspension was a false positive.
- Molina urged companies to avoid single-vendor dependence, noting Belo also uses Google’s Gemini but that switching costs time because team context and chat threads do not carry over.