Animal Kingdom VP Apologizes Park-Wide After Kali River Rapids Shuts Down

Overview

• Kali River Rapids, which went down Monday at Disney’s Animal Kingdom, triggered a park-wide push alert to guest phones through the My Disney Experience app.
• The note came from Vice President Ketan Sardeshmukh, who apologized for the outage and said cast members were working to restart the ride.
• By late afternoon publication time, the attraction was still listed as closed in the app.
• The closure lands harder because DinoLand U.S.A. and the DINOSAUR ride shut in February for the 11-acre Tropical Americas project slated for 2027, cutting the park’s small ride roster even further.
• Guests on social media praised the rare direct message and reporters urged visitors to check the app before heading out, since real-time updates now shape day plans in a park with fewer backups.