Overview
- Anastasia Potapova said a flight attendant she named as Mary treated her and her dog rudely on United flight UA678 from Houston to New York and called the behavior humiliating and at times discriminatory.
- Potapova posted a photo of the attendant on her Instagram Story, asked United Airlines to look into the incident, and told followers she was communicating with the carrier about a resolution.
- Multiple social-media users responded to Potapova’s post with accounts of comparable uncomfortable encounters involving the same crew member, which supporters say strengthens her complaint.
- The episode happened while Potapova was traveling to New York for the US Open and could be a distraction for the player in the days before the tournament.
- As of the latest coverage, United Airlines has not issued a public, on-the-record statement or reported a formal outcome, highlighting how athlete complaints on social media can raise reputational and operational pressure on carriers.