Overview
- ANAC’s Resolution 188/2026, published Wednesday in the Official Gazette, creates a national conciliation service that starts operating 90 business days after publication.
- Passengers will file claims on ANAC’s website or via QR codes, the National Air Transport Directorate will screen cases, and approved disputes can include up to two video hearings capped at 30 business days.
- ANAC will build a digital roster of trained conciliators, and when parties reach an agreement the airline must pay the conciliator’s fee within 10 days of approval.
- If an airline fails to appear or later breaks an approved agreement, ANAC inspectors can step in to assess violations that may lead to sanctions under aviation rules.
- The system covers issues like delays, cancellations, and baggage problems, applies only to claims filed after it takes effect, generates no cost to the state, and aims to produce data to guide consumer protections.