Overview
- Customers were temporarily unable to make new bookings, process payments, or change or cancel reservations on the carriers’ sites.
- ANA detected the problem around 5:00 a.m. and said services were back shortly after 10:00 a.m.
- JAL confirmed the issue around 7:00 a.m. and reported that functions were restored later in the morning.
- Check-in procedures and passenger flight operations proceeded normally throughout the disruption.
- News reports identified the shared vendor as Spain-based Amadeus, which both airlines use for reservations.