Overview
- This week’s Gallup survey done with Edward Jones found about 18% of U.S. adults turned to AI tools for financial guidance in the past year.
- A separate NerdWallet poll reported roughly a quarter of Americans use AI for money questions, with most interactions focused on tactical topics like 401(k) rules, budgets, and credit‑card comparisons.
- Public confidence in AI for financial advice is weak: fewer than three in ten say they have at least some trust in AI and only about 3% say they have a great deal of confidence.
- Users report mistakes and safety gaps: roughly one in ten people who asked chatbots personal finance questions said the answers were inaccurate, and experts warn against sharing Social Security numbers, bank details, tax files, or passwords with AI tools.
- Financial professionals and researchers advise treating AI as a starting tool for learning or refining questions, recommend cross‑checking answers with trusted sources, and note that younger adults use AI more often while older Americans are likelier to hire paid advisors.