Overview
- Since February 28, American has paused local catering at London Heathrow and is double‑catering London flights with food loaded in the United States.
- Galley limits and longer holding times have led to fewer meal choices, single‑tray service, no seafood or ice cream, and reports of only one meal and reduced amenities in premium cabins.
- Passengers and frontline reports describe boxed wine in business and first class, with advertised Bollinger champagne replaced by Cava on some flights.
- An email to customers cites a temporary disruption to catering operations, warns that pre‑orders and special meals may not be available, and offers 10,000 AAdvantage miles as compensation.
- A photo circulating of mice in bread has been linked by observers to the disruption, while dnata issues a formal statement rejecting hygiene claims and pointing to independent audits.