Overview
- American confirmed to View from the Wing that LHR departures are being provisioned in the U.S. for both directions, an unusual transatlantic workaround known as double catering.
- Premium cabins are operating on a simplified single-tray service with only a protein or vegetarian choice, no pre-ordered or special meals, and no seafood or ice cream.
- Cabin crew and passenger accounts describe operational strain, including delays attributed to catering logistics, with one flight attendant citing a three-hour wait in London.
- Tight galley space on American’s long-haul fleet limits how much food can be carried for two flights, reducing variety and portions compared with normal service.
- American has not offered a full public explanation, and travel bloggers advise customers to expect curtailed service from London or consider alternate carriers until the issue is resolved.