Overview
- The flooding occurred Monday on a Hartford-to-Charlotte flight at Bradley International Airport after passengers heard rushing water and saw it spread down the aisle.
- Video shows standing water pooling across multiple rows as crew tried to contain it with paper towels before passengers were taken off the aircraft.
- Passengers say they stood in water for about 15 minutes before evacuation, with bags and footwear soaked.
- The pilot reportedly told passengers that maintenance had not drained the pipes in the cold, though the technical cause has not been officially confirmed.
- American told affected travelers the disruption was weather-related and declined refunds or hotel assistance; the family was stranded for about two and a half days and says refund requests remain pending, and the airline has not responded to media inquiries.