Overview
- The assistant, previously limited to One Medical, is now available in the U.S. on Amazon.com and the Amazon app with a gradual rollout to more customers in the coming weeks.
- Base use is free; eligible Prime members get up to five free direct‑message consultations for more than 30 common conditions, and non‑members pay $29 per provider visit.
- Capabilities include explaining lab results and medical records, answering symptom and medication questions, booking appointments, and managing prescription renewals through Amazon Pharmacy or another pharmacy.
- With user permission, the system can access records via the Health Information Exchange and analyze relevant Amazon health‑related purchases to offer follow‑ups.
- Amazon says Health AI runs on Bedrock as a multi‑agent system in a HIPAA‑compliant environment with encryption and access controls, avoids using protected health information for retail advertising, trains on abstracted patterns, and escalates complex cases to One Medical clinicians as researchers continue to warn about data‑use risks.