Overview
- The disruption began shortly before 2 p.m. ET on Mar. 5, with Downdetector showing a peak above 22,700 user reports before complaints dropped sharply later in the day.
- Shoppers reported checkout failures, missing or fluctuating prices, login errors, product pages not loading, app crashes, and problems with Amazon Fresh orders and histories.
- Amazon apologized to customers during the incident and later said the issue was resolved, describing it as related to a software code deployment.
- AWS was described by the company as operating normally, and there is no confirmed link between the retail outage and recent drone damage to AWS data centers in the UAE and Bahrain.
- While the U.S. saw the largest impact, users in the UK and other countries also reported difficulties, though many services stabilized by early evening.