Overview
- Amazon’s Health AI, previously limited to One Medical, is now free to use on Amazon.com and the Amazon app without Prime or One Medical membership.
- Users can ask about symptoms and medications, get explanations of test results and records, complete virtual assessments for more than 30 non-emergency conditions, and connect to clinicians when needed.
- The assistant does not create treatment plans and routes complex cases to human providers, with non-member visits priced at $29 according to the company.
- With user permission, Health AI can access lab results, medical records and clinical notes via the Health Information Exchange, and it can review relevant Amazon health-related purchases to prompt follow-up questions.
- Amazon says interactions occur in a HIPAA-compliant environment with encryption and strict access controls, though it has not detailed the encryption methods as researchers continue to caution about sharing health data for AI training.