Overview
- The Ministry of Consumption has proposed sanctioning Alquiler Seguro €3.6 million for alleged unlawful charges to renters following user-association complaints.
- Alquiler Seguro confirmed receipt of the proposal and will file allegations, calling the amount abusive and asserting that its services are lawful, transparent and voluntary.
- The ministry’s proposal cites alleged practices including a paid tenant service that masks landlord costs, compulsory home insurance and solvency checks, limits on withdrawal rights, and shifting claim costs to tenants.
- The file will now be assessed by Secretary General of Consumption and Gaming Andrés Barragán, with a decision expected after reviewing submissions over the coming months.
- The OCU urges an exemplary penalty based on illicit gains and invites affected tenants to report charges and seek refunds under the 2023 reform that bars agencies from imposing commissions on renters.