Overview
- A City Cruises ferry attempting to dock at Pier 31 struck the pier multiple times on Sunday evening, with passenger video showing repeated impacts and broken windows.
- Passengers reported being knocked off their feet, one person tumbling down stairs, and about 20 minutes of waiting on board before being allowed to disembark.
- Several videos posted to TikTok and obtained by local outlets document shattered windows in a dining area and corroborate passengers’ accounts of jolts and panic.
- Alcatraz City Cruises said there are no currently reported injuries, opened an investigation to determine the cause, and told the public it will report any service impacts.
- Fire officials said San Francisco fire crews were not dispatched and the company has begun refunding riders; the incident is likely to draw regulatory scrutiny because previous large vessels have hit city piers.