Overview
- A ferry operated by Alcatraz City Cruises struck Pier 31 while docking, reportedly hitting the pier multiple times and breaking several windows, according to passenger video and eyewitness accounts.
- Riders described panic on board with people knocked off their feet, one woman tumbling down stairs, and passengers held on the vessel for about 20 minutes before disembarking.
- Passengers criticized limited initial communication from crew members and questioned staff experience during and after the impact.
- A passenger-recorded video posted on TikTok accelerated coverage of the incident and has been widely republished by local and national outlets.
- Alcatraz City Cruises said there are no currently reported injuries and that an internal investigation will determine the cause and any service or safety changes, a process that typically draws regulatory review and could affect future sailings.