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2mo ago

Airport Review Launched After Ryanair Flight Leaves 24 Passengers Behind in Tours

Officials cite an unannounced gendarmerie check alongside ESS border controls as the cause of delays pending compensation review.

Une "situation complètement lunaire" : à l'aéroport de Tours, 24 passagers Ryanair manquent leur avion en raison de contrôles trop longs à la douane
RYANAIR24 passagers ont été laissés sur le tarmac de l’aéroport de Tours alors que leur avion décollait sous leurs yeux.

Overview

  • Twenty-four Ryanair customers bound for Marrakech missed the March 11 flight from Tours after prolonged border and security processing.
  • Passengers report waits of up to 90 minutes as the new ESS procedure adds about three to four minutes per traveler.
  • The captain closed boarding to keep the assigned slot and departed at 12:57 after offloading the group’s checked bags in line with safety rules.
  • Seven travelers have filed claims with the airport, which says it is analyzing each case to determine any indemnification and responsibility.
  • Ryanair points to standard door-closing rules, while a lawyer says EU passenger rights could allow lump-sum compensation of €400 plus refund or re-routing.