Overview
- The airline confirmed a widely shared phone number is not affiliated with its operations and is part of a suspected scam targeting people seeking booking help.
- Multiple imitation pages on X and Instagram using the carrier’s logo were flagged as unofficial, and users were urged to verify details via official channels.
- Customers were advised not to share booking references, personal information, or payment details with unverified contacts and to be wary of links sent via WhatsApp.
- AirAsia reiterated that it does not provide phone-based assistance and directed users to its AskBo digital support for bookings, changes, and travel information.
- The company said it is monitoring misleading posts during the festive travel period, while media reports describe several fake accounts and unconfirmed claims of affected travellers.