Overview
- Forty percent of 1,150 U.S. desk workers reported receiving AI-generated material that looks polished but lacks substance in the past month, with recipients spending about 1 hour 56 minutes per incident.
- Researchers estimate a hidden cost of roughly $186 per employee per month, totaling more than $9 million a year for a 10,000-person company.
- Respondents said about 15.4% of the work they receive fits this description, with roughly half exchanged peer to peer, 18% sent to managers, and 16% coming from managers.
- Recipients reported annoyance, confusion and offense, and many viewed senders as less creative, capable, reliable and trustworthy.
- Banks and analysts emphasized controls such as employee-in-the-loop workflows, prompt training, retrieval‑augmented generation and formal model testing, pointing to programs at Huntington Bank and Bank of America.