Overview
- An AWS disruption in the US-EAST-1 region began around 3 a.m. ET on Oct. 20 and was largely restored by about 6 a.m., temporarily knocking many services offline.
- Eight Sleep Pods lost cloud connectivity during the outage, with users reporting overheating, beds stuck in inclined positions, unresponsive controls, and failed alarms.
- Eight Sleep’s systems rely on internet access for core functions like temperature and elevation adjustments on high-priced, subscription-linked models.
- CEO Matteo Franceschetti apologized for the disruption, said devices were working again as AWS recovered, and pledged to work around the clock to outage‑proof the experience.
- Eight Sleep says a new outage mode is rolling out that lets the app connect via Bluetooth to turn the Pod on or off, change temperature levels, and flatten the base during cloud outages.